Companies that want to expand their service business with new value-added services or innovative product-as-a-service offerings need to make their service and aftermarket processes more efficient. PROSTEP offers them service content publishing solutions that can be flexibly adapted and will enable them to systematically digitalize and automate the information flows between the development, sales, technical documentation, spare parts management, after sales, and service departments. As a specialist for product lifecycle management (PLM), we also advise and support you when integrating our solutions in your existing IT and process landscape.
Better overview
Document the as-built state by integrating all product information across all sources
Greater productivity
Increase your organization's productivity by providing service documentation more efficiently
Fewer errors
Avoid incorrect orders for spare parts and an unnecessary amount of time and effort spent on multiple service calls
Increased customer satisfaction
Improve service level fulfillment and increase customer satisfaction with less effort
Increased customer satisfaction
Improve service level fulfillment and increase customer satisfaction with less effort
New service offerings
Support new, service-oriented business models by means of faster spare parts provisioning
End-to-end information flows from Development to Production to Service are the prerequisite for the development of new, service-oriented business models. Our service content publishing solutions automate the preparation and provision of digital information for spare parts catalogs, maintenance manuals, assembly instructions, etc. and ensure that your or your customer's engineers can access the information anywhere, from any end device. This not only saves you time and money when it comes to technical documentation, but also enables you to offer your customers faster and better service.
Our service content publishing solutions are not just used by engineers and technicians in after-sales service, customer service and technical service. They are used in different areas of application ranging from technical documentation to production planning, production management and assembly planning through to spare parts management. Thanks to their flexibility, they can be adapted to meet customer-specific requirements quickly and easily and thus support a large number of application scenarios.
Many machine and plant engineers still plan and document the assembly of their systems using the object in question – a time-consuming process. If they started assembly planning during the digital stage, they would be able to deliver their systems faster.
Our service content publishing solution allows you to plan the assembly steps at an earlier stage, based on the CAD models and using a large library of typical assembly operations, and to calculate assembly costs reliably. You can also animate embedded 3D models to illustrate specific assembly steps.
In many companies, the creation of spare parts catalogs is a manual process, during which a great deal of time is spent searching for and preparing the required information. Automating the creation of catalogs not only saves time but also makes it possible to update the spare parts catalogs more quickly if changes are made.
Our service content publishing solution allows electronic spare parts catalogs to be created automatically as HTML5 web pages or 3D PDF containers, which contain all the service documents required to replace spare or wear parts and support automated ordering processes.
One of our reference customers is Atotech Deutschland, a manufacturer of electroplating systems. It uses the solution to prepare all service documentation and create electronic spare parts catalogs.
The creation of operating and maintenance manuals and other documents is extremely time-consuming as it involves collecting and processing information from different source systems. At the same time, customers today expect service documentation that reflects their product configuration.
Our service content publishing solution speeds up the document creation process and can be integrated in enterprise applications, thus allowing you to compile service documentation automatically based on a delivered product.
The as-built or as-maintained state of capital goods changes over the course of their lifecycle due to the fact that on-site field service staff are constantly makes changes. There is often a long time lag between the changes being made and these changes being incorporated in the service documentation.
Our service content publishing solution allows service engineers to gather information from the field, e.g. changes made to the product configuration in the event of a problem, and automatically enter it in the management systems.
Together we are stronger.
We are a member of the following associations:
Kundendienst-Verband Deutschland e.V.
VDMA e. V.
Verband der Automobil-industrie e.V.
3D-PDF Consortium
tekom Deutschland e.V.
TeleTrusT Bundesverband IT-Sicherheit e.V.
Synergies bundle knowledge. And knowledge provides solutions.
We have long maintained open relationships with all IT system vendors to ensure that we are able to offer our customers the best possible solution.
We maintain strategic partnerships with leading CAx and PLM vendors.
 | Adobe Systems Incorporated Silver Solutions Partner EMEA |
 | Tech Soft 3D |
Our sales partners expand their offerings with products and services from PROSTEP. These specialists provide comprehensive and competent advice to companies in a wide variety of industries.
Our sales partners include companies from around the world.
 | Mirae Information Technology Inc. |
 | ILC GmbH |
 | SEAL Systems AG Smartscape, Inc. is PROSTEP'S sales partner for PDF Generator 3D in Germany, Austria and Switzerland. |
 | Smartscape, Inc. is PROSTEP'S sales partner for PDF Generator 3D in Asia. |
 | Tetra 4D LLC is PROSTEP'S sales partner for PDF Generator 3D in North America. |
PROSTEP AG is always in tune with the times and is actively involved in shaping new developments.
We are therefore members of the following organizations:
 | The 3D PDF Consortium comprises Adobe, Tetra 4D, Tech Soft 3D, PROSTEP and other companies. The organization is committed to the further development of the PDF/E and PRC standards. |
 | The research association Smart Engineering e.V. promotes science, research and education in the field of smart engineering. The aim of the association is to support the development of intelligent products and services as well as networked production and the corresponding production systems over the entire product lifecycle and to enable end-to-end digital value creation. |
 | NAFEMS, the National Agency for Finite Element Methods and Standards, is a non-profit organization that promotes the safe and reliable application of simulation methods. |
 | The OMG consortium (Object Management Group, Inc.) develops internationally recognized standards for manufacturer-independent and cross-system object-oriented programming. |
 | The prostep ivip Association develops innovative approaches to solving problems and modern standards for product data management and virtual product creation. |
 | The Gesellschaft für Technische Kommunikation e.V.(tekom) is the German professional association for technical communication and information development. |
 | The Bundesverband IT-Sicherheit e.V. (TeleTrusT) is competence network that includes domestic and foreign members from industry, administration, consulting and science as well as related partner organizations. |
 | The Verband Deutscher Maschinen- und Anlagenbau e.V. (VDMA) is an industrial association that represents the interests of Germany's capital goods industry. It speaks for approximately 3,000 primarily small and medium-sized companies. |
 | The Wissenschaftliche Gesellschaft für Produktentwicklung (WiGeP), a product of the merger between Berliner Kreis and WGMK, is a competence network for promoting product innovations in the mechanical engineering and related industries. |
 | The KVD Kundendienst-Verband Deutschland e.V. is a German customer service association. |
EMEA, Asia-Pacific
PROSTEP AG
Dolivostrasse 11
64293 Darmstadt, Germany
Tel.: +49 6151 9287-0
Fax: +49 6151 9287-326
North America
PROSTEP, Inc.
300 Park Street, Suite 410
Birmingham, MI 48009, USA
Tel.: +1 248 247 1007
Fax: +1 248 247 1011
Toll free
US Voice: 8 PROSTEP 01
(877 678 3701)
US Fax: 8 PROSTEP 02
(877 678 3702)
